To an extent, I agree, but I watched the whole video and she kept crying out that her ankle was injured and she couldn't stand. They didn't even ask "which ankle." They just didn't want to hear it. She's old, she's fat, she's stinky, get this garbage out of here. That was the attitude.
I have to say, I don't know for sure if I'd been more aware than they when it comes to taking the hospital's word for her condition, but if I was trying to help her into the van and she was saying over and over, "My ankle, my ankle, I can't, I can't..." I think I'd have at least had the presence of mind to ask, "Which ankle" so we could try to work around it.
I agree with you on that point. I admit I did not take the time to watch the video.