Did you press '1' for English?......................
Did you press '1' for English?......................
Welcome to Florida!
Give them a call, ask why the delays in answering the calls
Did you remember to push 9 for English??
Forget it, Jake. It’s NY.
I had that problem with Spectrum. Wanted to add the NFL Red Zone to my line-up, and because I had been grandfathered in to Spectrum from Time Warner, they told me I’d have to talk to someone in sales, in order to get that channel added. After multiple calls, and sitting on the phone for 3 hours total, trying to talk to a human in the sales department, I hung up, gathered up my Spectrum DVR, 2nd cable box, and remotes, took them to the local Spectrum store, and cancelled my cable and phone account. Had to keep their internet because there is nothing else comparable in this area. Two weeks after I’d cancelled, I found that they were still charging me for all my previous services, and called to get it straightened out. The guy at the Spectrum store who had processed my cancellations, had made note that I had returned all the equipment, but he never actually cancelled the cable and phone. Total incompetence.
Call Kathy Hochul, she’ll deny there is a delay.
All kidding aside, beginning of September I had a tenant move out and unknowingly he cut off the utilities (which you NEVER do here; you transfer them) I waited on hold for about an hour then, I hate to say, an affirmative action hire picked up the phone and repeated several questions that I had already answered. Said the power would be on in two days. Called on the 2nd day, again waiting 45 min. Turns out the guy never put the order in the system and I had to start all over again.
Then we have a poor elderly customer that just wants a standby generator installed. Started early September, jumped through the flaming hoops at the town for the permit. It has since been held up again at the power company with their various red tape. I was told by one of their reps “don’t send the paperwork again or it will get lost in the huge stack of paperwork here.”
Then they sent out a meter reader who was reading meters wrong (we always read our own meters) and charged one of my tenants an astronomical bill. To be fair this happened at the water company as well as they coded the brand new water meter wrong in the software program badger meter. HUGE water bill that I questioned and they sheepishly fixed the mistake.
A year and a half ago they actually switched meter numbers at the office so that the vacant unit was getting charged an arm and a leg and the occupied apartment where the tenant was running A/C 24/7 got a tiny bill.
you act like it’s not by design...
leave you on hold till you hang up, no complaints
and yes, i have NYSEG
It’s not just lately. I had the same problem early this summer.
Too many calls. Not enough agents.
When I was building CATV plant (many years ago) we always had an unpublished number to call in to get job numbers and coordinate digs and pole stuff with the G&Es.
It’s everywhere. “Customer Service and appreciation” is now an obsolete concept.