[MtnClimber]

These “business leaders” are doing the equivalent of a face tattoo that says IDIOT. When everyone decides it is crazy, they won’t be able to undo the damage.

[Worldtraveler once upon a time]

There was a saying that the cost of marketing was “X” to gain a new customer, but ten times “X” to bring back a customer who became angry or disenchanted. One sees this in the numbers for viewers . subscribers / listeners and more in the media business. Peeve a customer and the costs mount as more upset customers spread that reliable “word of mouth.” Works every time.