[Worldtraveler once upon a time]

There was a saying that the cost of marketing was “X” to gain a new customer, but ten times “X” to bring back a customer who became angry or disenchanted. One sees this in the numbers for viewers . subscribers / listeners and more in the media business. Peeve a customer and the costs mount as more upset customers spread that reliable “word of mouth.” Works every time.

[FLT-bird]

Yep. I have become what marketers call a “terrorist” in that I not only dropped the products of offending companies, I bad mouth them to everyone I know at every opportunity and encourage others not to do business with them either.

I will do just as much damage to them as I possibly can.