“Trust me - if you have a launch with tons of fanfare then can’t get reasonable numbers of people in to a working system, the people you can’t get in will leave and they are unlikely to be back.”
Yup. It’s a fiasco. I’m thinking sabotage. Regardless, there is no excuse at this point.
“Never attribute to malice that which is adequately explained by stupidity.” - Hanlon’s (possibly Heinlein’s) Razor.