FTA: The owner of the vehicle had decided not to purchase Audi’s tri-zone climate control, yet still received a “Sync” button in their brand new battery-powered SUV. And yes, pressing it did do something—but not what they expected.
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Writer of this piece needs to go back to first grade to learn that plural pronouns such as “they” and “their” are not used for a single individual.
The folks that write for web/blogs like this one are lucky if they make minimum wage. The turnover of names is constant.