About 2010 or 11, the counseling industry started doing “productivity monitoring.” They charted the number of words and lengths of chart entries. People did so much of this crap, they didn’t spend time with their clients. It was all about pleasing bureaucrats and insurance companies. I always stayed a step ahead of working at one of those.
“They charted the number of words and lengths of chart entries.”
Measuring outputs is great - but you have to measure the right things. A previous employer wanted to measure technical writer output - and first thought of word counts. I emphatically explained to my manager that this was a guaranteed recipe for bloated, unusable documentation. The idea was eventually nixed.