Has this reporter gotten both sides of the story, AND investigated each side? Or is this reporter simply transcribing the claims of the hotel guests?
The toilet was unavailable for comment.
The reporter is quoting the police report.
And most likely the reporter reached out to the hotel, with its management having realized how they stepped in it and chosen not to respond.
But perfectly fine to go by the police report of the hotel management saying the bad review was the cause of their action.