[Dr. Sivana]

It is either one, they had not paid for the room (no refund required) or two, they had paid for the room (refund required).

You are right, of course. I realized that in Post 52.

[Harmless Teddy Bear]

The story was kind of confusing.

And it turned out they did not refund her until months later.

But for people who were wondering about why she was complaining, I find that a working toilet is generally considered a requirement by most of the civilized world.

Pool closed: eh not a major issue, run down: matter of opinion, nonfunctional toilet: Houston we have a problem.