I noticed a similar problem in the waning days of Radio Shack. People who worked there didn’t seem to know what products they had in their store. Is it a lack of training, high employee turnover so that knowledgeable people don’t stick around, or what causes this?
I’ve heard similar stories from some friends who work on their cars, that people at places such as O’Reilly Auto Parts, do not seem very knowledgeable about the products they sell.
No I didn’t ask him. I was looking at all the USB connectors and couldn’t see what I was looking for. He approached me and ask what was I looking for. At least he didn’t just ignore a customer looking for something like most of them do. Must be a newbie.