Thanks for the reply . This PC is just 6 months old . I purchased the best warranty plan for 3 years . I feel Lenovo Japan should help me through this . My Japanese isn’t good enough for me to deal with Lenovo on the phone re: computers so my wife has to call . She knows as little as I do about them ! Hehe...Anyway , I’ll see what they say THIS time and post back later .
Good luck with that.
I personally prefer fixing things myself whenever possible rather than being dependent on tech support robots who don’t know much more than you and are just following a script.
Learn some Japanese swear words. Practice them before you call again.
I just spilled my coffee on me. Really. :)