Posted on 08/14/2021 6:40:43 PM PDT by sushiman
Bought a new Lenovo All-In-One back in January here in Japan . Worked like a champ until the end of last month . As I was clicking on a news story on Yahoo Japan the screen suddenly went all white . My wife called Lenovo telephone support ( which is in Japan and one speaks to Japanese not Chinese ) and they had her change a power setting of some sort . Then on August 8th it happened once again when I was watching a video on Youtube . She called again and this time Lenovo said it was a Microsoft / Windows update problem and not the computer . They offered no other help at that time . Well , it just happened again a few minutes ago . White screen / no audio . Reboot and all is OK . I'm a computer dummy so please bear with me . Wife is out now but when she gets home I'll have her call once again . In the meantime , I was wondering if anyone here has experienced or heard of this problem .
bkmk
I bought a dell some years ago. In the first couple of weeks, for whatever reason, the hard-drive went south. They sent a tech to my home and changed out the drive and it turned into one of the best pcs I've owned. It was a true workhorse. Of course that's just my personal experience.
Those companies are not doing right by you. You should be able to call any of their affiliates to get support. Good luck. I hope you get it resolved.
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