I am a multi year A List Preferred flyer with SWA. On my last flight, I was shocked at how mean and rude the flight attendants were toward the passengers. I wrote down their names and called the SWA A-List number.
I was told the flight crews are under a lot of stress. I told SWA that was no excuse for the outright mean behavior of the flight attendants. Nothing will done or corrected by SWA.
UNMASK! UNMASK! — old Stephen King reference.