It is absolutely a faulty design. They are absolutely BS. But they happen. I saw another story on this, apparently they don’t even own the weather app they’re hooked up to. It’s just like when Google Analytics went down and half the internet couldn’t load anymore.
This is just my opinion because I was a Contract Network Engineer, working for companies that got hired by large companies for major projects....
My biggest project I got hired for was rolling out of over 300,000 Cisco IP phones and associated call management and processing hardware.....I was just one person on team of several dozen other engineers...
But IT management has gone down the road of offshoring IT work, especially software development and I think they lose control over how the projects are developed so long as the end result looks right and works except in a disaster...in the short run management looks good but the end result if faulty design...