Posted on 02/15/2021 2:54:21 PM PST by Capt. Tom
They have given us $8000.00 back in deposits.......they are giving you a choice of all your money back OR 125% future cruise credits.
With Holland got both refund and credit Happy to let the credit “ride “ even if bankruptcy possible. Refund took online chat but once done showed up quickly.
“Don’t believe all this crap! We had 7 cruises cancelled and got ALL of our money back within a couple of months.”
Looks like more cancellations are on the way.-Tom
https://www.cruisehive.com/norwegian-cruise-line-removes-all-may-2021-sailings/47103
People like me who had a cruise planned and paid for are not stupid. Booked and paid in 2019. Caught is the Corona BS. Not stupid.
We had a cruise booked with NCL in May 2020 and when it cancelled they said they would only give us a credit because of the way we booked it. I ended up disputing the charge with AMEX and got the money back.
I know they had a lot going on but after that if we ever consider another cruise it won’t be with them.
These are usually people who did not use a credit card...my refunds were back on my card in days...
The customer facing system can take the fee in one payment, but the backend system processes it in a way that is not transparent to the customer. When the customer tries to make a change to their cruise, the whole cruise has to be repriced at current rates because of the backend.
The customer has become accustomed to it, but an IT pro would be aghast at it.
-PJ
I doubt if anyone has paid off their cruise...the final payment day was usually 60 days for short cruises 90 days for longer ...The cruise lines shortened the payment time to 30-45 days months ago...
There havent been any cruises for a year..I doubt if anyone has had to pay in full since last March...
Nobody is losing their deposits...they are getting them all back without penalties..
From the EMail I got today from Carnival about voluntary cancelling a cruise ...
Option 2: If you are not comfortable waiting, you may cancel any time between now and March 31, 2021 and receive a full refund to your original form of payment.
Option one gave me another $100 OBC if I didnt cancel and we end up cruising in June...
Plus the promotional $50 on that cruise plus the $600 OBC because of a previous cancelled cruise and the deposit/credit if I want to put that on this one...
-PJ
We received a full refund no questions asked from Royal. We have a cruise in the works for June...Cruise line says it’s a go!!!
Last year we schedules a cruise and paid for our newlywed friends from the UK as a gift. When the lines started cancelling cruises, we kept calling and asking if they would automatically refund if cancelled. They said no, the cruise was still on. We called their bluff (since the port is only 20 minutes away), showed up and got on the ship. The ship was only half full. Right after lifeboat drill, the captain decided to cancel the cruise and told everybody to leave the ship. Most of the passengers got stuck in Orlando for days, waiting for flights that had been cancelled, and some had to get hotels outside of town. We got our full refund...those that didn’t show? Got maybe half back if any. Not pre-booking a cruise until they actually start again.
I don’t know what has changed in the last 7 years.
But the rez system was ancient then. It was on an AS400/RPG/DB2 green screen.
The website interfaced with it, but it was a cluge.
Over the 10 years I was there, they paid millions trying to rip the bandaid for the rez system and could never bring themselves to do it.
The precruise planning system was built from the ground up and was relatively modern, but they still made us use the as400 db2 database and rpg payment modules... which I found lacking and limiting.
The website was another WTF though. Long story. I only cared because precruise had to live within their frameworks and it wasn’t pretty.
My dad took my brother and my family on a cruise 3 years ago and I did all the precruise planning... excursions, dining, drink packages, internet. At that time, it was clear nothing had changed about the systems
“We had a cruise booked with NCL in May 2020 and when it cancelled they said they would only give us a credit because of the way we booked it. I ended up disputing the charge with AMEX and got the money back.”
I hope you didn’t book an NCL May 2021 cruise. Click below-Tom
I wasn't booked on a cruise that week, but Royal refused to cancel the cruise that was set to depart the day that Harvey was supposed to make landfall. Carnival already repositioned their ship to New Orleans, but the Liberty was still out at sea determined to make it to port and turnaround.
I kept saying that there was no way they could do it, simply because the dockworkers and port agents wouldn't be there; they would all be home boarding up their windows and preparing for the storm. Royal refused to cancel the cruise, insisting they had a "window" in which to get back, offload and onload, and get out again.
That meant that people were being told to fly into a hurricane zone or lose their cruise fare, while the locals were being told to evacuate to inland locations. Some peopled did it, but most refused to. Eventually, Royal was forced to admit that they couldn't do it and canceled the cruise.
-PJ
The Cruise lines are hoping to resume some operations this Spring and Summer.
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