The money would be better spent lowering their insureds’ premiums. It’s clear their policyholders aren’t their first priority.
I would give Farmers Insurance grief everytime they made one of those "are you satisfied" calls, I would say "I'd be even happier if you stopped spamming me with mail and phone calls and reduced my premiums accordingly. I don't need to be nannied. I'm a grown man."
I don't think my feedback was ever forwarded.