Posted on 10/01/2020 6:38:03 PM PDT by topher
Apparently the folks at Ancestry.com do not know how to program computers.
I set up for a trial membership but after one hour of the membership, I 'stopped' the membership.
Unfortunately, for some reason it did not de-activate my membership and I was charged. I followed the questions and I thought I succeeded in ending my membership.
Unfortunately, computer bugs in the Ancestry.com website did not tell me that I had completed the de-activation of membership process.
I noticed a charge for Ancestry.com today (since it is the 1st of the month). I tried de-activating the membership a second time tonight. I got the same results -- it pretends to disable one's membership.
I finally had to call Ancestry.com to get my membership de-activated.
Apparently, Ancestry.com is a 'Mickey-Mouse Company'.
According to the customer rep, I was supposed to get a code showing my account was de-activated and that I would not be charged.
Ancestry.com's computer bugs prevented that.
Even worse, I used an 'account name' not an email address for the 'account name'. And I used a different e-mail to reset the password - another glaring problem with their software.
An example of an 'account name' that is not an email address would be 'foobar1822' and maybe the email for this would 'foobar1822@MyEmail99.com
In this case, a different email address could be used to reset the account 'foobar1822' such as foobar1822@email7.com There are apparently GLARING holes in the computer programming of Ancestry.com
Did you expect a scam not to be a scam .
They must have hired ex-AOL programmers. I recall them having a reputation of being almost impossible to quit.
That’s not a Bug.
That is a Feature
“bugs”
One of the many unintended “benefits” of our H1-B visa program...
Try and get out of Facebook ... Ancestry is a piker
LOL, my first impression was, they probably know darn well how to program computers...:)
I feel your pain. I have often suspected it is not an accident that there are situations like this when setting up various accounts...
Never do trial memberships.
I worry that Ancestry might go under some day, and then all the family trees and photos go poof.
Spooked the crap outta me. An investment group owns it now...so, could they change the terms? Could they sell your data to...oh lets say, insurance companies, employers, government?
I went in an deleted all my DNA profiles and such.
Check out this article by Kim Kamando regarding this subject.
They got your CC number which was the objective.
You willingly gave it to them.
They know who their marks are.
I've been extremely disappointed in the website. First of all it is terribly slow, pages don't want to load, and they have had a lot of glitches that interfere with you working on your tree. There were long periods of time when the site wasn't letting you add info from the hints you were provided, and you had to add it all manually by cutting and pasting.
The other thing I learned is that their system does not recognize relationships when you happen to be related through the children of two siblings who are married to other people. One sibling will be listed as a great-grandparent, and the other sibling, who should also be listed as a great-grandparent as well through that marriage, will instead be listed as an aunt or an uncle, and as you progress farther back in that one line, the relationship turns into cousins several times removed. It's nuts. You'd think that after all the years that Ancestry.com has been around, that they would have perfected a program that would be able to recognize ancestors properly, and not misname their relationship to you.
One last thing I learned when I cancelled the higher level, is that although you saved all the international documents to your tree, once you go to a lower level, you can't access them anymore, even though when you saved them to your tree, you were subscribed to the highest level. It's B.S. I'm subscribed to the lower level until December, and will be done transferring all the additional info I added to the life stories of my ancestors. Once I'm done with that I'm cancelling it totally, and will work on my tree via the program I have on my laptop.
I did that, and requested to be able to download my info, which I did.
Owned by Mormon church.. when you put info in it goes into their church. system for proxy baptisms.. if you want out tell your credit card co not to pay them
Pull your card from their files.
Not true. FamilySearch is owned by LDS.
It is great for discovering records of your ancestors. Not so good at presenting family stories.
Bkmk
I several months ago canceled a credit card with a fraudulent transaction from that site. The Ancestry person I spoke with had no record of the transaction.
Long dormant account and seldom used, I suspect the former card numbers are not in their files either. I didn’t ask.
If I hadn’t logged in and looked at the credit card account, I would never have known.
No email notification per renewal either as renewal wasn’t a question for what I never had.
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