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Lawsuit: Chipotle Keeps Change, Without Customers’ Consent
Dailypoliticalnewswire.com ^ | August 21, 2020 | Keely Sharp
FR Posted on 8/21/2020, 10:54:59 AM by Red Badger

According to a new lawsuit filed on Thursday in Allegheny County Common Pleas Court, Chipotle is keeping change from customers’ orders, without their permission. The rounding up on tabs in some Chipotle chain locations has quickly added up to hundreds of thousands of dollars stolen from customers.

Yikes! Lawyer Frank Salpietro said he believes this is a move by corporate bosses: “It has become very clear that this is a top-down directive from the corporation, this is how they should handle the situation.”

Fox News reports:

The state attorney general’s office has received at least seven complaints, reports said.

Corporate bosses are likely behind the move, a lawyer told the station.

One customer in Hampton, Pa., said she received $4 change on a bill of $15.51 instead of receiving $4.49 after paying with a $20 bill, KDKA reported. A restaurant employee simply withheld the remaining 49 cents, she claimed.

Another customer, in Pine, Pa., received $11 change on a bill of $8.72 instead of receiving $11.28 after paying with a $20 bill, the Pittsburgh Tribune-Review reported.

“What we’ve learned is that they are telling people after they order their food and give their money to the cashier that they don’t have any change so they are not going to be able to give you the change,” Salpietro continued.

He added that he thinks the restaurant will use the so-called national coin shortage as an excuse, but he said that he isn’t buying that.

“I understand that the pandemic is affecting all of us,” Salpietro added. “But that doesn’t give Chipotle the license to line its own pockets at the expense of consumers, particularly when you hide behind a coin shortage to justify taking more money than you should.”

Such actions can hurt customers who are struggling to make ends meet, according to KDKA.

There was no immediate response from the restaurant chain.

I don’t see this ending well for the Mexican grill.