If they know they need to update them, why are they not updating them? I know the answer, they want to make the money to send a field tech out. It was a rhetorical question. 8>)
They can’t update them because they can’t predict what firmware the power supply and sub components have assigned? This is the risk you take by not having Ethernet connected equipment. If it was connected, automatic downloads revise the versions of firmware at power up when they boot.
” they want to make the money to send a field tech out. “
My post says this model has no field support.
I suspect the warranty coverage is in the cloud and only their new fangled box can get that done.
This is the runaround ...
Hi George,
Actually it was a technology requirement. The XW Pro is Rule 21 compliant for California. The new communications standard IEEE2030.5 has higher security standards. We needed a completely redesigned control board for the Pro.
I asked AltE to see if there was anything they could do to lessen the cost of the Gateway.
Hope it helps.
Eric
Rockwell RS Logix 5000 processors can be running anywhere from 19.02 to 24.04. You replace a drive, safety switch, or output module and suddenly your machine won’t work! That’s because all those sub-system parts also need to match the needed version of your main processor. Stuff gets made so fast and gets so many engineering updates and fixes in firmware and software that it changes every month.