Online or device? Could be the device has aged out. My smart TV has gotten too old. Almost none of the apps work anymore, and Sony isn’t making updates. Luckily I’ve got a smart bluray, and cable box. So it doesn’t matter. If your device is in a similar boat there’s nothing Netflix can do.
“My smart TV has gotten too old. Almost none of the apps work anymore, and Sony isn’t making updates.”
I think our “Smart” TV was old when we got it. I have never used the apps on the TV, I use some Tivo apps (though they seem old) and use FireTV stick for any new apps.
I had to get a new firestick as the memory was used up and as fast as I cleared the cache it would fill up again. Got a new stick and voila Netflex worked.
One of my TVs has aged out too. I use Chromecast a $39 device. You dont need $69 version right now. It uses your pad or phone and their app as the interface. It’s far easier than using my Sony DVD or Playstation to acess Netflix. Roku and Firestick also work but they use a separate remote. Also since Amazon is a direct competitor of Netflix for a long time they blocked Netflix that’s changed after Chromecast blocked Prime a year or so ago.
Pad and Chromecast have to be on same network but once program starts you can use pad or phone for anything else.
I use it for Netflix, Prime, YouTube, Hoopla, Kanopy, PlutoTV and a couple other services.