They already HAVE my bank info in 2 different ways.
1. my SS direct deposit every month
2. I pay taxes owed every year directly through my bank account.
So why did the portal say IRS does not have my bank info?
I am in the same boat. I had to file in 2018 but did not have to file for 2019 but I did anyway. Did not get a refund or owe on 2018 or 2019, so no direct deposit info on either one.
I have SSI and VA Disability direct deposited every month. When I went to the IRS site, it said I qualified but they did not have enough info for direct deposit so go to next page and fill out tax/bank account info. I tried to enter the info, even though I should not have to, it kept giving me website errors, and after a few attempts, locked me out for 24 hours.
If the systems are talking to each other, they should have enough info to direct deposit the payment, without this extra step.
“So why did the portal say IRS does not have my bank info?”
Here’s the answer from the IRS website.....
•If you are a SSA or RRB Form 1099 recipient, SSI or VA benefit recipient – the IRS is working with your agency to issue your payment; your information is not available in this app yet.