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That’s amazing...your social media/forum blitz.

I take it you were using your real name....for them to be able to give you a call.

Glad it all worked out and got changed.

Very squeaky wheel :)

Yeah, I don't remember the ins and outs. I just remember the call coming one day out of the blue. If I remember correctly it was a rep from Travelocity. Aeroflot didn't give a crap-

I worked from home at the time so I'd suddenly remember, get pissed and go fire off a complaint

I think maybe it made it to her desk and at some point they had all my contact info, reservation number, etc.

When you complain on Twitter, typically, some lower level person will nearly immediately contact you and say, "Hey we are sorry you are experiencing this-what's your account number and let me look into this for you". That kind of thing.

Twitter is actually an excellent vehicle for customer service. I recently had a situation with T-Mobile when I switched to Verizon and T-Mobile wouldn't unlock our phones so they wouldn't take the new SIM cards. I took to Twitter and got it resolved-it still took a week but that's another nightmare.