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To: ransomnote

“Today’s multi-billion-dollar penalty holds Wells Fargo accountable for its unlawful sales practices and pressure tactics in which it deceived millions of clients, thus causing substantial hardship for the very individuals who placed their trust in the institution,”


I understand how these actions hurt investors. How did they hurt customers? Open accounts that no one was aware of or ever used would seem to do nothing but slightly decrease then increase one’s credit rating.


3 posted on 02/21/2020 3:21:15 PM PST by lepton ("It is useless to attempt to reason a man out of a thing he was never reasoned into"--Jonathan Swift)
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To: lepton
How did they hurt customers?

Here you go.

From 2002 to 2016, gaming practices included forging customer signatures to open accounts without authorization, creating PINs to activate unauthorized debit cards, moving money from millions of customer accounts to unauthorized accounts in a practice known internally as “simulated funding,” opening credit cards and bill pay products without authorization, altering customers’ true contact information to prevent customers from learning of unauthorized accounts and prevent Wells Fargo employees from reaching customers to conduct customer satisfaction surveys, and encouraging customers to open accounts they neither wanted or needed.

Having your money moved from the account where you expect it to be into another account that is "in your name" but of which you have no knowledge would do you great harm.

Having several credit cards open in your name even if they have zero balances will do you great harm if you go in to take out a mortgage.

15 posted on 02/21/2020 8:59:41 PM PST by Harmless Teddy Bear (A hero is a hero no matter what medal they give him. Likewise a schmuck is still a schmuck.)
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