the employee was not “comfortable” with taking an order?
Her manager expected that someone else who was “comfortable” would take the order instead?
I wonder how that would work.
Like the whites in the 50s in the deep south who were “uncomfortable” when serving blackes?
You have clearly have not worked retail. There are workers who are justifiably uncomfortable with customers who harass them. Sometimes it’s touching, sometimes it’s words, some are uncomfortable with customers who are known to yell, scream, make accusations about race in attempt to bully associates or managers. YOU HAVE NO IDEA.
In England a few years ago there was a muslim police officer who refused to walk a beat protecting a Jewish building.