Another one of these independent single shop techs with a YouTube video blog complaining about infrequently encountered problems with a few Apple products and concluding the brand of laptops with the fewest problems and the highest customer satisfaction in the world are “junk” because he cannot get parts from Apple because he is not an Apple Certified Repair station. . . and wants to do logicboard level parts removal and re-soldering repairs which Apple does not condone or re-imburse him to do.
Proof that Apple laptops, which this bozo is complaining about, are not junk:
In my office we maintain a large number of Macs, both desktops and laptops. Over the past 25 years, and we have had only ONE fail and that was due to the failure of a hard drive. These computers are on 24/7 and get heavy use for up to 12 hours a day, six days a week. We maintain a six to seven year replacement cycle on the Mac gear. Other clients I’ve had have never had anything close to that kind of experience with Windows based computers. . . more like two to three year replacement and frequent failures.
I assure you IBM knows what they are doing switching from Windows to Apple for 400,000 employees worldwide.
IBM said Wednesday at the Jamf Nation User Conference that it’s actually saving money on each Mac: $273 to $543 per Mac over four years, compared to a Windows PC over the same time period. IBM said Wednesday at the Jamf Nation User Conference that it’s actually saving money on each Mac: $273 to $543 per Mac over four years, compared to a Windows PC over the same time period. And no, that’s not because Microsoft is charging more. Fletcher Previn, IBM’s vice president of workplace as a service (yeah, that’s a real title), said Microsoft is giving IBM its best pricing ever. But Macs are still cheaper over their lifetime, and using them results in fewer service calls.Statistics with actual bottom line data are much better than anecdotes from anonymous techs who have axes to grind.Previn said just 5 percent of IBM’s Mac users needed to call the help desk; In contrast, an astonishing 40 percent of PC staff request tech support help.
Previn added. . . 27 percent of PC-related issues require in-person assistance versus 5 percent for Macs. Those factors mean PCs are three times more expensive to manage than Macs at IBM, he said.
(Just about 50 IT specialists at IBM service IBM’s Apple installed base of over 200,000 Macs and iOS devices worldwide at the end of 2016 compared to over 600 IT specialists for their remaining PCs. At that time IBM was deploying 1,300 Macs per week.).