Posted on 05/12/2019 7:21:27 AM PDT by freebird5850
Anyone else having problems?
It depends on what the definition of “is” is.
Reread your title in order to understand my comment.
https://www.highspeedinternet.com/providers/frontier/customer-reviews
Example of complaints
...The worst network we’ve been on. We cancelled our internet the first time, sent ALL the equipments back, BUT they still kept sending us a bill for NOT RETURNING THE EQUIPMENT. We called so many times and they told us to just ignore the bill, until 1 day, we got a bill from the COLLECTIONS. We called them again and that is when they did clear us and told us its their mistake. They SAID they are going to reverse it so it won’t appear in our credit report, BUT IT WAS NOT TRUE. The collections company still kept sending us bills!!!!! RUINED MY MOMS CREDIT!!!! Customer service also were so mean and rude. This company will rob you!!!
I never do biz by phone...always Write a letter and snail mail them (and keep a copy.) Been in battles with Century Link similar to yours...we win...but then we dont care what our credit score is either.)
Better yet, send it registered, return receipt requested so you have proof of receipt.
Frontier’s customer service is terrible. Two weeks ago, I became disconnected from the Internet and it took a week before they were able to reconnect me.
Although their technicians were patient and competent, each time I called in, I had to wait 20 minutes to an hour on hold listening to awful “music” periodically interrupted by a recorded voice saying how much they valued me as a customer and suggesting that I contact them online (which, of course, I couldn’t—that’s why I called). I must have spent three or four hours on the phone with them during that week.
Thanks all.
Have you called them? Your street could be out. Your drop could be down.
Going onto a national forum and asking if my internet is out 3,000 miles away is a little silly isn’t it?
I am sure the local office will be happy to let you know.
And what does your lawyer have to say about all that?
...And what does your lawyer have to say about all that?
Not my complaint, but an example, amongst many, on the linked site of abysmal customer service. Considering Frontier is federally subsidized, they should be better than this.
https://www.dslreports.com/shownews/Frontier-Takes-283-Million-in-Rural-Broadband-Subsidies-134183
Jun 16 2015
...Frontier Communications says that the company has accepted $283 million in rural deployment broadband subsidies from the Federal Government. In a news release, Frontier says that the money, which is coming via the FCC’s Connect America Fund (CAF) Phase II, will be used to deliver broadband to an additional 650,000 high-cost rural locations throughout its 28-state service area.
Are you logged in?
Because all your base are belong to us. I mean, this is hugh and series.
...used to deliver broadband to an additional 650,000 high-cost rural locations throughout its 28-state service area.
_____________________
The broadband never materialized.
Finally, a local company received Federal funds (Thank you, DJT!) and put in fiber optics. We switched away from Frontier. Our bill went down over $100/month. The service is faster and more consistent.
Must say that the BEST customer service we ever got from Frontier was when we ended the contract. Pleasant representative and no hassles aside from the week of trying to contact them and being on hold for hours. Otherwise, they would say we needed a contract to lower the price (while nothing could be done about the speed or frequent outages). We knew the replacement service was coming and had we signed a multi-year contract, we would have been charged around $1k to disconnect.
I’ll ask my sister how her moose bite is healing.
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