Great story. Thanks for posting.
Now when you are “waited on” at a big store you get (i) a millenial who is bothered to have to put away their phone, and who, if you make the purchase and tell them “you’re welcome” because they did not have the sense to tell you “thank you” for your purchase, they look at you as though you’re from outer space because they can’t process the thought that you are indirectly paying their wages, or (ii) an affirmative action hire with an attitude so bad that you seriously consider that it might be worth it to drive miles away to another store so as not to have to put up with them, or (iii) someone who seems to have just stepped off the banana boat that morning with about 12 to 15 words as their only English repertoire.
Having any store salesman give you extraordinary service these days, let alone the CEO or owner of the store, is truly a memorable event.
We were looking for something at a Walmart recently. I asked a middle aged lady who stopped what she was doing and took us to where she thought it would be. It wasn’t there, so she found another employee who walked us to where the items were. So we had two employees willing to walk us to what we asked for, instead of pointing us in a general direction.
Lowes is good about walking you to your requested object - if you can find an employee to ask.