We were looking for something at a Walmart recently. I asked a middle aged lady who stopped what she was doing and took us to where she thought it would be. It wasn’t there, so she found another employee who walked us to where the items were. So we had two employees willing to walk us to what we asked for, instead of pointing us in a general direction.
Lowes is good about walking you to your requested object - if you can find an employee to ask.