I went to a Verizon store once and it was empty except for some sales people just standing around. Some guy at the entrance when I walked had this iPad looking thing and wanted all sorts of information (??) and I just walked past him to the first salesperson I saw. He followed after me saying he had to “schedule” me to meet a salesperson - like huh? Nobody’s here, why do I need an appointment? I just left.
AT&T does something similar in our area when they are busy. But they only ask for your name. If they aren’t busy, you usually just enter your name yourself.