"But I PAID you!"
"Yes, thank you!"
I have the receipt. I ran it and there is no record of the package. I went to the post office and got blank stares in return.
are you logged in?
Where did you mail the package... specifically?
they should have at least scanned it when you paid for Priority...
What is running your post office? Zombies? Check the website. You should at least get a refund.
You should get a refund for the postage and compensation in the form of the base insurance amount ($50?), unless you paid for more than that.
And you received no explanation in Mandarin, Tagalog or Hinidi?
Go to the clerk that accepted the package. Ask them to look up the transaction. Only the original clerk can do so, and it has to be within 30 days of the transaction itself or it disappears from the system.
To do this, you’ll need your receipt. This will include not only the tracking number, but the transaction number, which is quite long.
(I just retired as a window clerk at the post office a few months ago)
Good luck and hope this helps!
To do this, you’ll need your receipt. This will include not only the tracking number, but the transaction number, which is quite long.
Meant to also say: You'll also need the receipt because it shows the exact date and time of the transaction, which is information the clerk will need to look it up.
I always send stuff out Priority/Flat Rate because it comes with $50 insurance and tracking. Not sure about whether documents are insurable, but it should state on the receipt if the package was insured. Did they run the numbers at the post office to check the tracking info? When I used to sell stuff on eBay, you had to wait a specific period of time before you could file a claim on the package. I’ve also had problems with the UPS website retrieving the info. Sometimes I have to put the numbers in several times before it will finally give me the tracking info. You also have to make sure that you put a space between each group of 4 numbers when you enter it in the tracking box.
Tell them you want to speak to the Post Master in charge of the office.
I recently received a package (finally) about a week late. I did have a tracking number that was processed by the USPS system, but half of the tracking info is BOGUS I found out. The tracking info says the package originated in Swainsboro, GA, moved to Macon, moved to Atlanta, moved to Lexington, KY, and then...nothing. Stuck 25 miles from where I live.
When it didn't arrive in a timely fashion I filed a complaint through the USPS.com website. I had the tracking info as described above. I got back an automated response (we'll look into it) and a phone number of the local post office. When I still didn't get the package I called the number and talked to a lady there in the office. Looking at her more robust tracking info, she told me that the last time the package was actually scanned was in...Macon. All that stuff about departing Macon, arriving Atlanta, departing Atlanta, and arriving in Lexington is all computer-generated bullshit, not based on what DID happen but what SHOULD happen!
They were supposed to send progress reports but didn't. Then about 5 days later it showed up in the mailbox. After that I got an email that said they found it (no location specified) and were sending it.
I went back to the tracking data and they had changed the tracking to indicate that it was delivered only one day late! Later, they changed the tracking data again to accurately reflect when it was delivered. I never did find out where the package had become stuck.
I'd advise you to go to USPS.com and file a complaint, which may or may not be accepted without a tracking number. Good luck!
The USPS couldn’t give a k-rap about your package. The blank stares you received are just a confirmation that they could care less about your lost mail.
"But I PAID you!"
"Yes, thank you!"