[Sacajaweau]

The elderly lady (who died) said she thought it was an elevator.

Sorry....the family didn't make a great decision on this one. Should have sent a family member or someone close to accompany her...all the way. It's simply not that much money.

Something just doesn't seem right...and I'm talking "the family".

[Morgana]

I guess they thought they could trust Alaska and Huntliegh, Alaska Airlines after all has a better reputation than United. Hindsight is always 20/20.

[Mears]

“Should have sent a family member or someone close to accompany her...all the way”

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Correct.

My DIL flew from the East Coast to Honolulu to pick up her mother-——————and then repeated the trip a month later to take her mother home.

.

[dowcaet]

The family deserves as much the blame for this too. A wheelchair bound person should never be allowed to travel alone.