Yes. Their very bad warranty does me no good. It's for only 5 years. After that . . . Electronic only floor safes should be illegal to sell. Look around the internet and you'll find a video of a group breaking into Liberty safes that the company could not open themselves.
sorry for your trouble
I’m sure they’ve made many improvements in these locks over the years, but I still would not trust them for a high security safe.
This is all I can find for a do it yourself fix.
The locking mechanism of a safe can, under certain conditions, place pressure on the side of the lock’s bolt. This is often caused by something inside the safe pressing against the door or by something caught between the safe door and its frame. When this occurs, the lock will not operate properly. To relieve side pressure on the lock bolt, move the safe’s handle to the fully locked position, (for direct-drive locks make sure the keypad is turned counterclockwise to stop), then re- enter a working code. The lock should open.