My favorite memory of Sears was trying to convince them that their crappy Die Hard battery died easily. My first attempt only elicited the predictable “it’s your alternator” response. The second time I went back with just the battery and they tested it and admitted that it was no good.
While I was there, I saw a “mechanic” raising a large hammer over his head and repeatedly pounding on something under the hood of a customer’s car. I also watched a car on a lift as they were bringing it down. The front bumper caught an open drawer on a large roll around tool box. It fell over and dumped its contents on the hood of the car.
That sounds like the Sears auto repair where I got that battery. Total amateurs.
I was so angry with Sears. They tout their 5 year warranty, but if you have a problem, they deny there is anything wrong with it.
I even went to my Chevy dealer, and they confirmed the battery was no good. Then I went back to Sears with that info and told them to call the Chevy manager about it, but they still denied me any satisfaction and denied the battery was bad.
I bought a great battery at my dealer, where I go for service for the last 25 years. They said Sears batteries are over-priced. My new battery is about 4 years old and never has failed me.
I even got tires at the dealer the last 2 times we needed tires. They have a price match guarantee, and sure enough, they matched Walmart’s price last year on tires for our Charger. I just don’t trust anyone else but my local dealer to work on my truck or car.