It’s off the topic of Retail, but certainly no one does IT worse than the feds. Obamacare, Office of Personnel Management, IRS system upgrades, etc. etc.
They screw it up every time. But they never go out of business.
Any government agency. They are always resistant to change. If you still have a 9 track tape machine in your office, it is because you send data to the government.
It’s the same reason every CPA office has a fax machine.
Fedgov IT has two problems:
1. It has no competition, and a limitless money trough to feed from, therefore there is no incentive to provide a serviceable project.
2. It’s client is a gigantic unaccountable spending machine that is so large, and simultaneously so dysfunctional, that even the best IT services in the world would be overwhelmed by the task.