You don’t just “skip” customs. No one gets to do that. Not nobody. Sorry, this HAD to be on purpose.
I have to agree with you that this was done on purpose. Question is who did this and why?
The agents are saving their best bad attitudes for red-blooded Americans committing the crime of overseas travel.
A gift from El Chappo to help with the “Trump Problem”?
It sounds like a procedural mistake, not a new policy. The fact that the flight came from Cancun probably means it had mostly returning US citizen tourists on it. I’d be more worried if it came from Mexico City.
Then one day, one flight, oops we forgot to take 'em through customs.
Someone in high authority had to hand walk them around customs.
Why?