Posted on 11/03/2015 8:29:41 PM PST by Swordmaker
Ping for dayglored for the Windows ping list. . . quite an honor for Microsoft to get a high rating on Laptop's customer service rating.
If you want on or off the Mac Ping List, Freepmail me.
From this list in the past, all of the ones listed are far above where some of them used to be in the past. . . Some were down in the 40s, and a few were listed in the 25s. . . So to have the worst listed at a 75.5 overall score is now amazing.
Number two to the perennial leader (Apple) is no small shakes -- Microsoft is showing the rest of the Win-PC industry how it's done!
And who knows... if they keep pushing for the top, next year... ???
Thanks to Swordmaker for the ping!!
Other Windows PC makers could learn a thing or two from Microsoft and the way it offers support for the Surface line. While it was clear that the company prefers customers to seek answers online rather than over the phone, the representatives we interacted with were quick, friendly and accurate. Now, if the callback program improves its time management, the company may give Apple a real run for its money.Something for all of Microsoft's fans and supporters to be proud of. They've got some dynamite hardware products out now, and they're doing something real right here with customer support.
From http://www.laptopmag.com/articles/microsoft-tech-supportThere's a ton more to the article -- check it out: http://www.laptopmag.com/articles/microsoft-tech-supportMicrosoft is a new addition to our Tech Support Showdown for 2015. Although not historically known for making PCs, the company that Gates built now offers four 2-in-1 laptop/tablets. That prompted us to wonder what sort of technical support consumers can expect from the company.
I started with a Surface 3 and a small selection of questions. To put Microsoft's tech savvy to the test, I scoured the company's website for answers, directly asked for help on Twitter and Facebook, and made a few old-fashioned phone calls to tech support. Specifically, I wanted to know, "How do I get Cortana up and running?" and "How do I reverse the scrolling direction of my touchpad?" (We asked these types of questions of all of the PC companies in our Tech Support Showdown.) Then, I got Surface-specific by asking, "How do I pair my Surface Pen to a Surface 3?"
I started off by looking for answers to each question based on materials available on Microsoft's website — and boy, there was a wealth of resources to go through! Microsoft has FAQs, forums, instructional guides and more, which answered many questions before I needed to reach out for additional help.
The heart of Microsoft's support system is its online support portal, which you can reach simply by going to Microsoft.com and selecting your specific product from the drop-down menu on the top and then clicking Support. If you scroll down a little more, you can click the Answer Desk link to be connected to a live agent. After logging in with your Microsoft account (which is required), you can select a device, describe your problem and then choose between live chat online or a phone call.
For this round, I tasked Microsoft's online chat support with helping me reverse the direction of two-finger scrolling on the touchpad. I was connected immediately to an agent named Nino, who was friendly and direct in dealing with my problem. There was a long, 8-minute wait while he attempted to find the answer to my problem, but when he came back, he gave me quick and precise directions on how to fix my issue by directing me to go to the Settings menu and then open the Mouse and Touch options under the Devices section.
For social media, Microsoft has two accounts for Surface owners to choose from: @MicrosoftHelps and @SurfaceSupport. I started off by asking @MicrosoftHelps about turning on the Windows 10 "Hey Cortana" voice recognition. After an hour, a representative responded, but unfortunately, the link provided was incorrect and pointed to instructional videos about Windows 8.1 (which doesn't even have Cortana). After I pointed out the error, the rep came back with an appropriate response, but the @ForDummies Twitter account beat the rep to it.
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I do not believe any of this. Dell has disappeared, went private and does not give a damn about anyone other than corporate clients. As for the rest, let them make their own bed. It all depends on what you have bought and who you trust.
Surveys are not reliable, a nice way of saying they’re a bunch of crap.
An hour, eh? Calling Apple they warn you about a long wait but invariably their long wait for a human response is about twenty seconds. . .
Dell is seventh down the list. . .
95% of “tech support” just sucks, overall. Some vendors do it MUCH better than others.
Why do you think I posted my comment?
The Alienware division is lightning quick for tech support and the warranty is incredible.
After not being able to totally fix my M18X, they sent me a much newer, much more powerful M18.
Can’t complain about them one bit.
I have time to post on FR, now you want me to play games on a computer? No and no.
Games?
What?
Ah! Gotcha.
.
Is snooping and spying considered Tech support?
.
Do you have any info you can point me to re the new Office10.
I really like Office, and I’ve used it for years.
However, since I’m not planning to have Win10, will I be able to use Office10 ..??
Would appreciate your expertise.
Meh.....
Only if you've approved it in advance.
OBTW, ever read the Windows EULA (End User License Agreement)????
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