Only 5% of Mac users at IBM need help desk support, compared to 40% of PC users

AppleInsider ^ | Thursday, October 15, 2015, 07:53 am PT | By Neil Hughes

[Nifster]

Bwahahahaha

Let’s have another ad from Redmond telling how wonderful they are. /s

[Swordmaker]

IBM discovers that only 5% of the company's users' of Apple Macintosh Computers use the IT Department help desk compared to 40% of the company's users' of Microsoft Windows computers. . . saving them large amounts of money, even considering higher initial purchase costs for the Apple computers. — PING!

Ping to dayglored for possible ping to his list.

Apple plus IBM Total Cost of Ownership
Ping!

The Latest Apple/Mac/iOS Pings can be found by searching Keyword “ApplePingList” on Freerepublic’s Search.

If you want on or off the Mac Ping List, Freepmail me.

[nickcarraway]

Mac users are the vegans of the computer world.

[omniscient]

The fewer the options, the fewer the problems. This is the “walled garden” advantage.

[Moltke]

40% of users at tech giant IBM don’t know how a PC works? Hard to believe.

[exDemMom]

Although I write this from my old iPad, I find Apple products extremely user unfriendly. I would not use one, if I had a choice to get one at work.

Also, I wonder how IBM is handling the security issues with Macs? Where I work, people are not allowed to use Macs at all, for the security issues.

Also, I wonder that only 40% of users call the help desk? I call them all the time.

[MARKUSPRIME]

Most businesses use pc’s and always will.

[VanDeKoik]

Nice to know that Apple fans don’t know how % works either.

Fewer Mac users = smaller number of everything

Also those PCs are used for more things. Not just the graphic design department or the receptionist desk.

[dila813]

I know why, because the PCs are locked down to the point where you can’t even use a USB Drive at some companies.

Just wait till they introduce all the same controls on the Apple Platforms, their need for the help desk will sky rocket.

[tacticalogic]

Wow. Who’d have thought the brand new computers would have fewer problems than the old ones.

[tacticalogic]

The fewer the options, the fewer the problems. This is the “walled garden” advantage.

Right up until the option limits become the problem.

[anton]

The standard answer to every apple inquiry is:

“uh, no, you can’t do that.”

[markomalley]

I’m really shocked with this. With IBM’s support of Linux, one would think that all their machines would be running SUSE.

[apoliticalone]

Having been a multi decade PC user from days of DOS and before Windows GUI, I’ve always said owning and keeping a PC running was a second career. The only Apple product I’ve owned was an Apple IIe. I have heard the many issues with drivers and conflicts and incompatibilities are not as prevalent on closed Apple products.

[norwaypinesavage]

"The fewer the options, the fewer the problems. This is the “walled garden” advantage."

Exactly. Apple severely limits its users options. The ones it allows can be operated quite well. There is no such limit on PCs. I'll bet there is little difference on the rate of support between the two if you look at only the kind of things that are allowed by Apple.

[tacticalogic]

Exactly. Apple severely limits its users options. The ones it allows can be operated quite well. There is no such limit on PCs. I'll bet there is little difference on the rate of support between the two if you look at only the kind of things that are allowed by Apple.

Projects like this typically go for the "low hanging fruit" first. In this case, that would be the users that are running applications they know are easily portable to and well within the limits of the new platform. It generates impressive results early in the project that can be used to create an implied narrative that these same results can be expected to scale all the way through the rest of the project. The reality frequently turns out to be quite different.

[dayglored]

34 years after the IBM-PC appears, IBM discovers Macs are easier for users to figure out ... PING!

You can find all the Windows Ping list threads with FR search: just search on keyword "windowspinglist".

Now as to WHY they're easier, clearly we have some differing opinions here already... LOL!

I'm going to get some popcorn...

Thanks to Swordmaker for the ping!!

[zeugma]

We note that it only took 4 posts before the first insult to Mac users.