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Crikey. Sorry you had such a bad experience with them dealing with their customer service department. I have never had to deal with that particular department and My only experience was with a cellphone and monitor which has thus far been positive so I suppose I should feel grateful. Hope you come by better service in the future.

Cheers!

> My only experience was with a cellphone and monitor which has thus far been positive so I suppose I should feel grateful.

I got an excellent LG/Verizon flip-phone a LONG time ago, got the next model after that, and it was so good that when they stopped making it available through Verizon, and I needed a replacement, I bought two more over eBay -- one to replace it and one as a spare. (My next phone was an iPhone so no more flip phones.)

I never had to deal with their customer service, but their hardware was great by me. OTOH, this security issue is a large disappointment to hear about.

Yes, thanks. I purchased what was described as a new LG phone on Amazon. Within 3 months, the camera was caflooey. Also, it was very annoying that the shift button would apparently stick, resulting in whole sentences of caps which would then have to be deleted, a real pain in the behind. And, the phone could not communicate with its SD card, so I could not show pics stored on SD card to friends when meeting up with them. Very annoying phone! This phone had a 1-year warranty. I contacted the Amazon seller, who did not respond. I then contacted LG. They sent me a return authorization form to include in the package, and a link to print out free return shipping.

I called a week later, how's my phone doing? Uh, we lost it. You lost my phone?????? Yeah.

About a week later, I called LG back.

Oh, we found your phone.

You did? Great! Now is it fixed?

Oh, you have to provide us with the MEID number.

But you have the phone. It's inside the battery compartment. Why do I need to give you that? I don't even have the phone to look it up!

But you have to give it to us.

I called my cell phone carrier. They did NOT want to give me the MEID, but after I spent a LOT of time pleading my case, they relented. I called LG back.

OK, here is the MEID number of the phone. Can you fix it now?

I called back a week later. We're now about a month into LG having the phone. Did you fix my phone yet? When can I expect it?

No, we didn't. We do not accept the Amazon proof of purchase.

WHAT???? That's the only proof of purchase you get from them. You don't get a cash register receipt.

But we need proof of purchase, and we don't accept the printout Amazon gave you.

I called Amazon. They agreed to call these imbeciles and TELL them that I indeed purchased the phone and the date I did so.

I called back LG a few days later. Did you fix my phone yet?

Oh no, we found it to be refurbished/tampered with/water damaged. We can fix it, but you have to pay.

WHAT?????? I purchased that phone as new. Was never anywhere near water or any other liquid. Didn't even have a scratch on it. What do you mean "refurbished"????? You're nuts.

Well, we say it's refurbished. What should we do with your phone?

I wanted to tell them to shove where the sun never shines, but I just told them to mail it back to me.

How about THIS for customer "service"???

I told Amazon about the whole incredibly sorry excuse for customer service at LG, and that they claimed the phone was not new, and that the seller on Amazon had not responded. Amazon did its usual STERLING customer service and gave me the price of the phone as a credit.

So, score 1 Amazon and score -1,000 for LG AND the seller. Nothing made by LG will ever enter my home again.