[AEMILIUS PAULUS]

Our local Panera was dirty and I did not go back. Maybe I should drop in and see if they changed.

[Michael.SF.]

Why not send them an email And complain?

[grania]

Whenever you have a problem at Panera, email the "contact us" address on their homepage. Before you do that, get a courtesy card. The card is free, and has some pretty good enticements.

They do listen to consumers, and seem to want to know if there are any concerns about both their restaurants and the ones they franchise.