About a month ago my vacuum motor died so I went online at Walmart and ordered one for pick up. Got the email saying it was in and headed over to pick it up. The whole returns/pickup area was roped off and shut down. Walmart worker guy was standing up there telling everybody that came in that the computers were down, had been down for a week and probably not be fixed for 4-5 more days.
Me: are you kidding?
Him: nope not sure when they’ll be up.
Me: what am I supposed to do? I’d like to cancel my order
Him: well the signs been up for a wk.
Me: and wth does that have to do with m?
Him: signs been up for a wk
I walking away in disgust shaking my head. I came home and called Walmart customer service and she tells me they can’t cancel my order. What?!?! Apparently once it gets to the store it leaves the national system and I had to sit and wait for at least 20 minutes while she called the store and got a manager on the line to cancel my order. I of course complained to the manager about his oh so helpful employee who just kept talking about the sign. Then I complained to the customer service gal for the awkwardness of their system and said I will NEVER order online from Walmart again.
My simple vacuum purchase wound up a huge pain the rear.
I order online from them and like it.
Your story sounds freakishly unusual.
THAT is precisely the type of “high quality” customer service you get from a company that could CARE LESS about it. It’s horrendous, and barely tolerable, it at all.
You provide a good example.