I order online from them and like it.
Your story sounds freakishly unusual.
I have ordered online from them off and on over the years. Just get the email and go pick it up. This experience was horrible though. After the bad treatment at the store I came home and went online to try and cancel the order. When I found out I couldn’t do that I had to call customer service. I wasted a whole morning on a vacuum that I went somewhere else and bought.
And my question to the customer service gal was......if the computers have been down for a wk why don’t you know about it and why are you still processing orders that can’t be picked up??
I also was trying to get the order cancelled because of the cutoff date on my credit card. I didn’t want the credit to run into the next months statement.