Having had occasion to need help with an Apple product and visiting one of their stores to receive advice from one of the “geniuses” (I am not making up that term ... it’s what the company calls them) I’d be pleased to see every one of those places shuttered and the incompetent yet arrogant asshats who work in them out on the street.
Apple has the highest customer service rating in the consumer electronics industry. I took a client to one of the Genius Bars three years ago with a problem with a MacBook Pro that was two years out of warranty. They could not repair it. When they informed her it was not repairable, she was starting to talk to me about buying a new one when the Genius interrupted her to tell her they had decided to REPLACE it instead. They were transferring her data from her old hard drive. A half hour later they brought out a BRAND NEW MacBook Pro and gave it to her. . . with all of her files intact. No Charge.
THAT is customer service. THAT is why Apple has a 98% customer service satisfaction rating.
Why were you not satisfied with your service visit?
I’ve used the Genius Bar for a number of repairs. They always do the job efficiently, friendly, and at fair price. Their appointment system is the best - go online, enter your Apple ID, and arrive on time for immediate service. Mobile payments are a breeze and the receipt is delivered to mail on your phone in seconds. Plus they have accurate info about all your purchases.
Do you just like to bitch about everything?
I think you are making that up just to be contrary. Apple has the best rated customer service in the industry by far and it is very difficult to get a job there if you do not know what you are doing.
I have had the numerous interactions with Apple Customer Service, and they have always worked out as "now I know why I buy Apple products."
Walk in with a phone that does not work, and walk out with a refurb -- no charge. Walk in with a laptop I spilled lots of coffee with cream into the keyboard, and the genius takes it upstairs for "inspection". I am thinking this is going to cost at least a grand and take a week or two. A few minutes later he comes back with a new keyboard installed and everything is OK. I ask what the cost is and he gives me a wink and a nod, and says: "Be more careful with dairy products..."
I have never had anything less than wonderful service from Apple.
1. Did you make an appointment?
2. Did you check in at the front of the store.
I have found they are a model of efficiency.
Many businesses have been trying to replicate their ability to avoid dragging the customer to the sales point ... The cash register. They do it well.
I went to buy a Withings blue tooth scale ... In and out in about 10 minutes. I never moved, they brought everything to me.
Wall Street is watching.