Hmmmm. Well your contract was with Verizon. . . and Apple could not do anything about that. It was nice of Verizon to allow you to switch contract dates. I've done that with AT&T. . . but they are getting much more restrictive on that.
And you are right. The attitude of store managers percolates down through staff. You were not treated right. Your timing, since you had a 4s would have been about when Apple had hired a guy named Browett (?) out of a British chain store line, to head Apple's Retail stores. . . he lasted just about six months before he was summarily canned. His attitude toward customers which he told people to use was about what you experienced. That's what got him canned. He was cutting staff and telling them that saving money and the bottom line at the Genius bar was far more important than customer satisfaction! Cook called him in and he was GONE! One of the shortest tenures in a high position at Apple. He just did not get what Apple was all about. . . which is pleasing their customers.
Wow, I hadn’t heard that. For any job at Apple, the battery of interviews is long and very intense. How’d that guy slip past the hiring process?