“... since it is an HP, probably buried in some menu that starts with ‘HP’ is the restore stuff.”
I’ve got an old HP Media Center PC; all the restore data is in a locked D:\ partition on the main hard drive. There’s probably an HP Help menu that tells how to get it to realign the C:\ volume content with the safe-and-secure D:\ volume image.
I’ll nose around a bit later, and re-post.
She did have a special partition with the restore stuff but, fortunately, we didn’t need it.
It was “repaired” remotely, so it’s all good, and I appreciate your offer of help, HK.
I haven’t seen you for a long time, so I’m thinking your HKMklets are keeping you busy.