[Gaffer]

I'm sure that if the first-encounter video really vindicated anybody at the dealership, they'd have had that guy come back and do it so they all could be proven in the right, right?

[TigersEye]

Or get someone else who knows how to do it.

In order to believe their story you have to believe that the delivery guy, for some reason, acted like a jerk and walked out with $7 dollars in change that they expected back then drove back with the change and acted humbly (if a little disgruntled). But apparently they didn't demand the change when he was there the first time and he thought it was a tip when he left with it.

So what would he have been acting like a jerk about if he thought they gave him a $7 dollar tip and they didn't ask for change at that time?

On top of that the manager gives out the first name of the girl he fired. That's class.