[conservatism_IS_compassion]

This eventually led to a return flight, apology, and $350 credit toward future travels.

United Airlines did not immediately return Yahoo News’ requests for comment.

Yahoo News needs more than "a return flight, apology, and $350 credit toward future travels.”

But it is not clear what, and it is not clear why.

[proxy_user]

The Haggler column in the Times supplies a lot more detail:

http://www.nytimes.com/2015/01/04/your-money/between-heaven-and-earth-an-airline-ticket-gone-awry-.html?ref=business