Who gets fired first, a crappy employee in the private sector, or a civil servant, who generally has a union behind them?
Depends on the nature of the offense and how loud the wheel squeaks. Customer service representatives, in case you haven’t noticed, do not by virtue of their office daily put their lives on the line, being called to serve arrest warrants, take out bad characters, and deal with the results of extremely bad parenting (if any). Or is that a distinction we should not care to make?