Posted on 10/23/2014 5:12:14 PM PDT by Bettyprob
We hear from another reader who has been left out of pocket because of eBay's money back guarantee scheme
Is online marketplace eBay really protecting the interests of its users? It claims to take action in 30,000 cases each month when something goes wrong and users are out of pocket.
Yet after Telegraph Money reported on a case where the online giant’s user protection systems failed to help one reader, others were quick to comment and email about similar poor – and sometimes costly – experiences.
Ebay’s main protection for buyers is its Money Back Guarantee service.
This was launched last year, and promises to refund the buyer with the cost of an item if it does not arrive or is not as described. If such a refund is made the seller has the money deducted from their account.
But eBay’s protection policies appear to be failing. Last week we reported how Matthew Wright had lost £160 and was locked out of eBay indefinitely after he sold a phone to a buyer in Hungary who claimed they had not received the item.
(Excerpt) Read more at telegraph.co.uk ...
They wanted me to send them a copy of my driver’s license, a utility bill, a rent or mortgage check, on and on...it was unbelievable.
I just stopped using them.
Ed
Six month return policy?? Unbelievable!
Ed
I buy from Ebay about 3-4 times a year, usually some odd piece of riding stuff for horses. My wife recently bought some plates. We paid the seller for postage ($12), yet they arrived postage due. We refused to pay, so the plates went back.
After a month of hostile emails, the seller said she had refunded our money thru PayPal weeks ago. We pointed out that PayPal showed no refunds, and my 3 transactions in the last 90 days showed a payment TO her and nothing FROM her. We added that it was obviously time to contact Ebay and file a complaint.
The following morning, she refunded the money and sent us an email saying she had refunded the money twice...but PayPal only shows one. Every email we got from her was nasty.
I’ll continue to use Ebay to get odd items not available on Amazon or locally. But it works both ways. I’ve always paid promptly and had excellent service from sellers until this month. I will probably also continue my Ebay practice of never buying anything I cannot afford to be cheated on...
ping
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- My quick action got results -
- USPS was the culprit, not the eBay Seller or eBay -
- Be aggressive - Take instant action - You can always ask eBay to remove a HARDBALL Feedback -
- My “Stag Grips” will need a small hole drilled to fit over the Colt 1st Gen triggerguard grip locating pins (they were sold as Ruger Stag Grips) and look great on a Colt SAA 1st Gen or a Pietta replica fitted with Uberti (some but not all) SAA style grips - especially as the FEDS have decided to ban Elephant Ivory or Walrus Tusk grips and other items -
- These are quick tough and have loads of white and very little “bark” -
- Oh - Thanks to the Bungle Bunny in the White House for banning ivory and requiring you to prove it is over ????? years old
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- How ‘bout the idiot “Goofer” grabbing all that (legal) wood from that famous guitar maker - no warrant, not legal basis, the poor guy finally paid a fine to get Obama & Holder to return the LEGAL WOOD used in Gibson Guitars -
- “Maybe A Little Blow” Obama
- “Maybe A Little Blow” Clinton
- “Maybe A Little Blow” Biden Junior
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- “It’s 3am in Benghazi Hillary - do you know where Bill’s pants are?”
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