I’ve done business with USAA for several years now. I only wish every other company I do business with were as efficient and responsive as they are.
They are a good company. They’re not a perfect company. They make some mistakes. I’ve already pointed out the theme park. They also tried to get into the retirement home business. They don’t advertise that any more. They also brought in the business man to run the company. He was quietly sent packing.
I used to be proud to say I was a USAA member. Now, I’m just glad they are a good company. It used to be a group of peers working together. Now, it’s just a company.