USAA is a reputable company which serves it’s clients well. I’ve had all my insurance with them for half a century. Their proposed use of drones in lieu of sending an adjuster into a hurricane-caused area of wreckage seems like a cost-effective way to settle claims, at least initially. What’s not to like?
TC
How did building a theme park help the USAA members? It didn’t. It helped San Antonio. That is where USAA is headquartered.
USAA is trying to be a mega company. Look at all their television ads. If you’ve been with them for 50 years, then you remember when USAA was a smaller, more personal insurance company. The focus of the leadership of USAA has gone from the members to the company.
I am a member of USAA. If my house gets hit by a natural disaster, don’t send a drone to look at the damage. Send a person. Act like you care about the person. Want to cut costs? Quit building theme parks. Bigger isn’t always better.
Dittos to your first 2 sentences and I agree with the rest of your post. USAA is flat out the best organization, of any kind, I have ever dealt with. They have been 100% professional with fast policy services and responses to any claims I have had....at all times, through out all of these years. They are the best!